1. Which currency is used for payments to purchase merchandise?
You pay the Merchant in the currency of their country (e.g. US Merchants will charge in dollars).
2. Which currency is used for payments for shipments?
You pay Ship7 in US dollars.
3. Can I pay US or UK stores with a non US/UK credit card?
Most of the times you can make the payment with Non US/UK credit card. But there are exceptions to this too. Some stores do not accept international credit cards. Please refer to our Personal Shopping Assistance and 'Shop for Me' service to overcome this problem.
4. What are the Ship7 payment options?
We accept payment through Credit Card & Paypal.
5. Can I get an invoice for my shipping charges?
Yes, once logged in, you can go to the Billing Tab under your account and download or print your invoices.
6. What is the duty free limit for imports?
Some countries and territories allow goods below specific values to be imported free from duty and/or taxes. Please visit the World Customs Organization site for details and follow the link to your country.
Be aware that if you have consolidated several goods into one shipment, the value of the whole shipment will be assessed for duty and multiple shipments received on the same day may also be assessed as a single shipment.
Its varies from different countries.
7. How do I pay tax and duty?
You will need to pay to the carrier or your local customs authority (if you choose to do the customs clearance by yourself). The amount may differ from the advance estimate given by Ship7.
8. How do I know how much tax and duty I will have to pay?
Our Carrier will be calling you before the shipment arrives the destination & they will be advising you the Exact Duty charges.
9. What is a Fuel Surcharge and do I have to pay it?
Ship7 has a NO SURPRISE pricing policy so all our shipping prices includes any surcharges including Fuel Surcharge.
10. What happens if the customs payment is wrong?
As the 'Importer', you are responsible for declaring an accurate value because it determines the customs duty and import tax you will need to pay. Our estimate may be lower or higher than the amount you actually pay. We need to know the actual value to insert into the customs declaration on your behalf. If the value is not correct, the item may be held by customs, and you may be liable for additional costs and/or customs fines or penalties.
11. What if I do not have enough money to pay for shipment of goods from my Ship7 address?
We will not be able to release your goods without payment. If your transaction is denied by your card issuer or payment service provider, you will need to contact them directly to arrange for funds to be available (or use another payment card) before submitting a further shipment release request.
We will store your goods for free for 30 days, but after that we will have to charge you for storage too until 90 days. After 90 days if you still do not make payments you items will be seized and most probably will be destroyed or disposed.
12. Why was my credit card declined?
There are a few possible reasons why your credit card might have been declined. Although most popular reasons are; credit card may be closed to international transactions or an international payment may seem suspicious to your bank. In either case, we recommend contacting your credit card provider by telephone for further information.
13. What is a security code / card verification number?
All credit and debit cards carry a security code number. This number is known to the bank and printed on the card, but is not stored or printed anywhere else. Therefore, it can be used as a check that when you make your purchase you are in physical possession of the card, or have at least seen the card at some time. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. You will be required to enter this additional security number before your transaction can be completed.
14. Are there any additional shipping charges other than the prices listed on the rates page?
No. Ship7 has a NO SURPRISE pricing policy which ensures that our shipping prices are final. But please bear in mind that our prices DO NOT include local customs and duty charges for certain countries. So, your local goverment (either by itself or through the carrier company) may charge you for customs and duty taxes.
15. How do Ship7 members pay for package shipping charges?
We are accepting your payments through Credit card or Paypal.
16. Once I sign up, how do I order from US or UK companies that do not accept international orders?
Once you receive your Ship7 address, contact your credit card company and add it as a secondary ship-to or secondary billing address. Now, when you make purchases from US retailers, your shipping address will match your records on file with the credit card company. All credit card companies should allow you to add the secondary address. If you encounter any difficulties, we suggest you speak to a manager at the card company. If you are still having trouble adding the address, please contact our Customer service
for more suggestions.
17. How do I change / update my credit card information?
Once logged in, you can update your card information from the Billing Tab.
18. Can I use a new Credit card to make a payment immediately?
Yes, but until we verify your card with your issuing institution, your processing may get delayed for up to 48 hours.